docs: improve GitHub issue templates for better bug reports and feature requests

.github/ISSUE_TEMPLATE/bug_report.md

@@ -1,10 +1,9 @@
 ---
 name: Bug report
 about: Create a report to help us improve
-title: ''
-labels: ''
+title: ""
+labels: ""
 assignees: Sp5rky
-
 ---
 
 **Describe the bug**
@@ -12,21 +11,55 @@ A clear and concise description of what the bug is.
 
 **To Reproduce**
 Steps to reproduce the behavior:
-1. Run command uv run [...]
+
+1. Run command `uv run unshackle [...]`
 2. See error
 
 **Expected behavior**
 A clear and concise description of what you expected to happen.
 
+**System Details**
+
+- OS: [e.g. Windows 11, Ubuntu 22.04, macOS 14]
+- unshackle Version: [e.g. 1.0.1]
+
+**Dependency Versions** (if relevant)
+
+- Shaka-packager: [e.g. 2.6.1]
+- n_m3u8dl-re: [e.g. 0.3.0-beta]
+- aria2c: [e.g. 1.36.0]
+- ffmpeg: [e.g. 6.0]
+- Other: [e.g. ccextractor, subby]
+
+**Logs/Error Output**
+
+<details>
+<summary>Click to expand logs</summary>
+
+```
+Paste relevant error messages or stack traces here
+```
+
+</details>
+
+**Configuration** (if relevant)
+Please describe relevant configuration settings (DO NOT paste credentials or API keys):
+
+- Downloader used: [e.g. requests, aria2c, n_m3u8dl_re]
+- Proxy provider: [e.g. NordVPN, none]
+- Other relevant config options
+
 **Screenshots**
 If applicable, add screenshots to help explain your problem.
 
-**Desktop (please complete the following information):**
- - OS: [e.g. Windows/Unix]
- - Version [e.g. 1.0.1]
- - Shaka-packager Version [e.g. 2.6.1]
- - n_m3u8dl-re Version [e.g. 0.3.0 beta]
- - Any additional software, such as subby/ccextractor/aria2c
-
 **Additional context**
-Add any other context about the problem here, if you're reporting issues with services not running or working, please try to expand on where in your service it breaks but don't include service code (unless you have rights to do so.)
+Add any other context about the problem here.
+
+---
+
+**⚠️ Important:**
+
+- **DO NOT include service-specific implementation code** unless you have explicit rights to share it
+- **DO NOT share credentials, API keys, WVD files, or authentication tokens**
+- For service-specific issues, describe the behavior without revealing proprietary implementation details
+- Focus on core framework issues (downloads, DRM, track handling, CLI, configuration, etc.)